Reference

What You Need to Know Before You Play

Our legal terms set out the conditions under which dewasloy operates and how your account, data, and activity are handled. Access and eligibility depend on local law and are available only where permitted in your region.

Jurisdiction-dependent accessAccount data protectionDANA, OVO, GoPay wallet termsUser rights on requestPolicy update notice
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dewasloy What You Need to Know Before You Play
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account

Security and data handling are not afterthoughts here. Every account uses SSL-encrypted connections, and wallet transactions through DANA, OVO, or GoPay are verified before funds move. We retain account data only for as long as legally required and do not share personal information with third parties outside the scope of our processing agreements. You can request a copy of your data or ask for specific records to be reviewed by contacting support through the channels above.

Data Retention Policy

We keep your account and transaction records for the period required under applicable law. Once that period ends, records are deleted or anonymised according to our internal retention schedule.

Cookie Handling

Cookies are used to keep your session active and to remember account preferences. You can adjust cookie settings in your browser at any time; disabling them may affect how certain lobby features load.

Account Security Steps

Login uses OTP verification sent to your registered number. If you suspect unauthorised access, use the account lock option in settings immediately and contact support with your wallet details for verification.

Requesting Account Changes

To update registered information — including the wallet linked for OVO or GoPay withdrawals — submit a request through the Help Centre. Identity verification is required before changes take effect.

CONTACT LEGAL TEAM

Reach Us on Legal or Policy Matters

If you have a question about your rights, a data request, or a policy concern, our support team handles these separately from general account queries. Use the channels below to raise a legal or policy issue directly. We route these to the relevant team so they get the right attention.

Live Chat Support Open the chat widget from any page in your account. Use the subject line 'Legal Query' so your message reaches the policy team without delay.
Email Contact Send your legal or data request to our support email address listed in the account settings page. Include your registered account ID for faster routing.
Account Help Centre The Help Centre inside your account contains a dedicated Legal and Policy section. Search by topic — data access, account closure, wallet disputes — to find the right form.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms apply, what your rights are, and how to act on them. If yours is not here, the Help Centre or live chat can give you a direct answer.

Yes, but with an important condition — access and specific features are only available where local Indonesian law permits. The terms reflect that boundary clearly, and we apply them consistently across all active accounts.

Send a data access request through the support email listed in your account settings. Include your account ID and the wallet name — DANA, OVO, or GoPay — linked to the account so we can locate your records.

You can request deletion of personal data we are not legally required to retain. Contact the support team with your account ID; we will confirm what can be removed and what must be kept under applicable law.

Closing your account does not erase all records immediately. Transaction history tied to DANA, OVO, or GoPay deposits and withdrawals is retained for the legally required period, after which it is deleted or anonymised.

We publish updates in the Legal section of the platform and may notify you by the contact method on your account. Continued use of your account after the update date means you accept the revised terms as published.

Disputes are handled through our support team in the first instance. Raise the issue via live chat or the support email, referencing your account ID. Jurisdiction for unresolved disputes is determined by applicable local law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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